Combining state-of-the-art technology with expert product knowledge, the Algo Assist team provides clients with post-implementation support via telephone, email and access to the Algo Assist website. Clients may choose to enhance their coverage with Premium Support for access to live Algo Assist personnel via telephone and email 24/7, quarterly service reports and reviews, enhanced escalation options, and discounts for standby support, training and consulting services.

AlgoAssist.com

The online home for Algo Suite support, AlgoAssist.com provides anytime, anywhere access to information and the following key features:

Service Request System
Create and update service requests with real-time status updates.

Knowledge Based Searches
Search a fully integrated database of product information by free-text or keyword entries.

Documentation Library
Access solution descriptions, product documentation and marketing notes for new software releases.

Algo Assist Bulletins
Receive proactive problem notification for Algorithmics' solutions, based on specific product and version.