Algo Collateral Newsletter

A new Algo Collateral Support website has been created to improve the customer support process for Algo Collateral clients. This support site is designed to give Algo Collateral users an efficient mechanism to report, discuss, and resolve any support issues or request enhancements pertaining to Algo Collateral functionality. The site also enables users to refer to previously reported issues, other client issues, and general Algo Collateral documentation. The main goal of this new website is to provide an improved communication infrastructure which allows Algo Collateral development to make functional improvements and to resolve client issues as quickly and efficiently as possible.

The new support site allows clients to communicate and promote outstanding issues to Algo Collateral development and vice versa, on-line, throughout the life of the outstanding issue, from initial reporting to resolution. Automatic e-mail notifications are sent to the appropriate stakeholders within the development and professional services groups once a client makes an update to an issue. Similarly, once an issue is scheduled for development or when development is completed, an automatic e-mail notification will be sent to the client who reported the issue. The new support site also contains a Search mechanism for clients to easily find issues that are important to them and also gives clients the ability to view commentary from the Algo Collateral development group with regard to development approach, resolution, scheduling, and so on.

Executive Summary change history documents are available on the support site to allow users to determine what functional improvements have been made between their current version of Algo Collateral and the most recent version of Algo Collateral, to which they are upgrading.

We strongly encourage all our clients to check out the new support site and start reporting issues using the support site. We also would appreciate any feedback that clients can provide to us regarding what improvements we can make to the support site.

NIB Capital Bank in The Hague recently purchased a license for Algo Collateral, and represent Algorithmics' second Dutch client using Algo Collateral. Additionally, Standard Bank of South Africa has also purchased a license for Algo Collateral, representing Algorithmics' first South African client in the Algo Collateral market.

In line with Algo Collateral's strategic view of enterprise wide margining we are happy to announce we now also support an intra-day Margin FX module, which we have developed in co-operation with another client.

After a successful first Users Conference last year in February we have decided to hold a Second Algo Collateral Users Conference, which will again take place in Spain on May 6-8th, so please hold this date! For more information and a copy of the conference agenda, please visit the web site. The agenda will be pretty varied and there will be something of interest for different levels of the organization: heads of global collateral programs, collateral managers taking care of the day-to-day operations, project managers.